A core part of Human-Centered Design (HCD), Design-Thinking and Jobs-To-Be-Done (JTBD) processes understands empathy and “perspective-taking”. Imagining yourself in another persons’ shoes.
Perspective taking skills are rooted in a cognitive skill [head] called, “Theory of Mind” meaning understanding someone else’s perspective – “mentalize” about their experience. Empathy operates on emotional connections and feelings.
In trying to understand, move or lead others, […]